BTEC First Travel & Tourism
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BTEC First Travel and Tourism Core Units
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Unit 1: The UK Travel and Tourism Sector
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The Concept of the Travel and Tourism Sector
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Main types of tourism
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Why people travel
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Economic contribution of tourism
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Roles and Relationships of Organizations in the UK Travel and Tourism Sector
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Roles and sectors
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Domestic organizations
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Inbound organizations
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Outbound organizations
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Organizations that support the sector
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Unit 2: Understanding Customer Service in Travel and Tourism
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Different Approaches to Customer Service within the Sector
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Defining customer service
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Organizations
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Customer service policies
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Processes and resources
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Measuring customer service
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Different Customers, Different Needs
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Different types of customers
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Needs
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Expectations
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Unit 3: Understanding the Nature and Effects of World Travel
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Significant Features and Major Destinations of the World
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The world
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Natural features of the world
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Major holiday destinations
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Gateways
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Climatic Conditions Around the World
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Climatic conditions
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Seasonal variations
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Effects of climatic conditions
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Worldwide Time and its Effects on Travellers
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Time zones
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Effects of time zones on travellers
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BTEC First Travel & Tourism Plus
-
Core Units
-
Unit 1: The UK Travel and Tourism Sector
-
The Concept of the Travel and Tourism Sector
-
Main types of tourism
-
Why people travel
-
Economic contribution of tourism
-
Roles and Relationships of Organizations in the UK Travel and Tourism Sector
-
Roles and Sectors
-
Domestic organizations
-
Inbound organizations
-
Outbound organizations
-
Organizations that support the sector
-
Unit 2: Understanding Customer Service in Travel and Tourism
-
Different Approaches to Customer Service within the Sector
-
Defining customer service
-
Organizations
-
Processes and resources
-
Policies
-
Measuring customer service
-
Different Customers, Different Needs
-
Different types of customers
-
Needs
-
Expectations
-
Unit 3: Understanding the Nature and Effects of World Travel
-
Significant Features and Major Destinations of the World
-
The world
-
Natural features of the world
-
Major holiday destinations
-
Gateways
-
Resources
-
Climatic Conditions Around the World
-
Climatic conditions
-
Seasonal variations
-
Effects of climatic conditions
-
Worldwide Time and its Effects on Travellers
-
Time zones
-
Effects of time zones on travellers
-
Additional Units
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Unit 4: Development of the UK Travel and Tourism Sector
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Unit 5: Developing Customer Service Skills in Travel and Tourism
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Unit 6: UK Tourism Destinations
