BTEC First Travel & Tourism

BTEC First Travel & Tourism

• BTEC First Travel and Tourism Core Units
  • Unit 1: The UK Travel and Tourism Sector
    • 1.1 The Concept of the Travel and Tourism Sector
      • Main types of tourism
      • Why people travel
      • Economic contribution of tourism
    • 1.2 Roles and Relationships of Organizations in the Travel and Tourism Sector
      • Roles and sectors
      • Domestic organizations
      • Inbound organizations
      • Outbound organizations
      • Interrelationships between organizations
  • Unit 2: Understanding Customer Service in Travel and Tourism
    • 2.1 Different Approaches to Customer Service within the Sector
      • Defining customer service
      • Organizations
      • Customer service policies
      • Processes and resources
      • Measuring customer service
    • 2.2 Different Customers, Different Needs
      • Different types of customers
      • Needs
      • Expectations
  • Unit 3: Understanding the Nature and Effects of World Travel
    • 3.1 Significant Features and Major Destinations of the World
      • The world
      • Natural features of the world
      • World holiday destinations
      • Gateways
    • 3.2 Climatic Conditions Around the World
      • Climatic conditions
      • Seasonal variations
      • Effects of climatic conditions
    • 3.3 Worldwide Time and its Effects on Travellers
      • Time zones
      • Effects of time zones on travellers
• BTEC First Travel & Tourism Plus
  • Core Units
    • Unit 1: The UK Travel and Tourism Sector
      • 1.1 The Concept of the Travel and Tourism Sector
        • Main types of tourism
        • Why people travel
        • Economic contribution of tourism
      • 1.2 Roles and Relationships of Organizations in the UK Travel and Tourism Sector
        • Roles and Sectors
        • Domestic organizations
        • Inbound organizations
        • Outbound organizations
        • Interrelationships between organizations
    • Unit 2: Understanding Customer Service in Travel and Tourism
      • 2.1 Different Approaches to Customer Service within the Sector
        • Defining customer service
        • Organizations
        • Processes and resources
        • Customer service policies
        • Measuring customer service
      • Different Customers, Different Needs
        • Different types of customers
        • Needs
        • Expectations
    • Unit 3: Understanding the Nature and Effects of World Travel
      • 3.1 Significant Features and Major Destinations of the World
        • The world
        • Natural features of the world
        • World holiday destinations
        • Gateways
      • 3.2 Climatic Conditions Around the World
        • Climatic conditions
        • Seasonal variations
        • Effects of climatic conditions
      • 3.3 Worldwide Time and its Effects on Travellers
        • Time zones
        • Effects of time zones on travellers
  • Additional Units
    • Unit 4: Development of the UK Travel and Tourism Sector
      • 4.1 Development of the Travel and Tourism Sector
        • Development of the sector
        • Integration and technological developments
        • Developments in transport
        • Legislation
        • Development of resorts
        • Lifestyle changes and trends
      • 4.2 Issues Affecting UK Travel and Tourism
        • Issues
        • Impacts of issues
    • Unit 5: Developing Customer Service Skills in Travel and Tourism
      • 5.1 Essential Skills for Good Customer Service
        • Creating a positive image
        • Communication methods
        • Communication skills
        • Customer service skills
        • Selling skills
      • 5.2 Demonstrating Customer Service Skills in Travel and Tourism Situations
        • Customer disposition
        • Situations
        • Demonstrating skills and techniques
    • Unit 6: UK Tourism Destinations
      • 6.1 Important UK Travel and Tourism Destinations and Gateways
        • UK destinations
        • UK gateways
      • 6.2 The Appeal of UK Travel and Tourism Destinations for Visitors
        • Visitor attractions
        • Natural features
        • Facilities
        • Transport links and sightseeing
        • Different types of visitor
      • 6.3 Essential Sources for UK Destination and Travel Information
        • Essential sources of information