Boardworks
Subject Areas

BTEC First Travel & Tourism

  • BTEC First Travel and Tourism Core Units
    • Unit 1: The UK Travel and Tourism Sector
      • 1.1 The Concept of the Travel and Tourism Sector
        • Main types of tourism
        • Why people travel
        • Economic contribution of tourism
      • 1.2 Roles and Relationships of Organizations in the Travel and Tourism Sector
        • Roles and sectors
        • Domestic organizations
        • Inbound organizations
        • Outbound organizations
        • Interrelationships between organizations
    • Unit 2: Understanding Customer Service in Travel and Tourism
      • 2.1 Different Approaches to Customer Service within the Sector
        • Defining customer service
        • Organizations
        • Customer service policies
        • Processes and resources
        • Measuring customer service
      • 2.2 Different Customers, Different Needs
        • Different types of customers
        • Needs
        • Expectations
    • Unit 3: Understanding the Nature and Effects of World Travel
      • 3.1 Significant Features and Major Destinations of the World
        • The world
        • Natural features of the world
        • World holiday destinations
        • Gateways
      • 3.2 Climatic Conditions Around the World
        • Climatic conditions
        • Seasonal variations
        • Effects of climatic conditions
      • 3.3 Worldwide Time and its Effects on Travellers
        • Time zones
        • Effects of time zones on travellers
  • BTEC First Travel & Tourism Plus
    • Core Units
      • Unit 1: The UK Travel and Tourism Sector
        • 1.1 The Concept of the Travel and Tourism Sector
          • Main types of tourism
          • Why people travel
          • Economic contribution of tourism
        • 1.2 Roles and Relationships of Organizations in the UK Travel and Tourism Sector
          • Roles and Sectors
          • Domestic organizations
          • Inbound organizations
          • Outbound organizations
          • Interrelationships between organizations
      • Unit 2: Understanding Customer Service in Travel and Tourism
        • 2.1 Different Approaches to Customer Service within the Sector
          • Defining customer service
          • Organizations
          • Processes and resources
          • Customer service policies
          • Measuring customer service
        • Different Customers, Different Needs
          • Different types of customers
          • Needs
          • Expectations
      • Unit 3: Understanding the Nature and Effects of World Travel
        • 3.1 Significant Features and Major Destinations of the World
          • The world
          • Natural features of the world
          • World holiday destinations
          • Gateways
        • 3.2 Climatic Conditions Around the World
          • Climatic conditions
          • Seasonal variations
          • Effects of climatic conditions
        • 3.3 Worldwide Time and its Effects on Travellers
          • Time zones
          • Effects of time zones on travellers
    • Additional Units
      • Unit 4: Development of the UK Travel and Tourism Sector
        • 4.1 Development of the Travel and Tourism Sector
          • Development of the sector
          • Integration and technological developments
          • Developments in transport
          • Legislation
          • Development of resorts
          • Lifestyle changes and trends
        • 4.2 Issues Affecting UK Travel and Tourism
          • Issues
          • Impacts of issues
      • Unit 5: Developing Customer Service Skills in Travel and Tourism
        • 5.1 Essential Skills for Good Customer Service
          • Creating a positive image
          • Communication methods
          • Communication skills
          • Customer service skills
          • Selling skills
        • 5.2 Demonstrating Customer Service Skills in Travel and Tourism Situations
          • Customer disposition
          • Situations
          • Demonstrating skills and techniques
      • Unit 6: UK Tourism Destinations
        • 6.1 Important UK Travel and Tourism Destinations and Gateways
          • UK destinations
          • UK gateways
        • 6.2 The Appeal of UK Travel and Tourism Destinations for Visitors
          • Visitor attractions
          • Natural features
          • Facilities
          • Transport links and sightseeing
          • Different types of visitor
        • 6.3 Essential Sources for UK Destination and Travel Information
          • Essential sources of information
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