Troubleshooting
The resolutions to common issues can be found below.
The error “Error 1904” is displayed when installing a Boardworks product.
You would like to turn off the Macro and ActiveX warnings in Microsoft Office 2007.
The error “Some controls on this presentation can’t be activated. They might not be registered on this computer” is displayed when opening a Boardworks PowerPoint presentation, and none of the interactive activities work.
This error occurs when the Adobe Flash Player has not been installed, or when the installation of the Flash Player has not completed properly.
First, ensure that Adobe Flash Player version 9 or later is installed on each machine that will run Boardworks software. An installer is provided on the product disc. Alternatively, the latest version can be downloaded form the Adobe website: http://www.adobe.com/products/flashplayer/ .
If you are still seeing the error even with a correct version of Flash Player installed, this is usually caused by the Flash Player installer not correctly registering the Flash ActiveX control file properly. To manually register the Flash file you must be logged in as a user with administrator privileges. Navigate to C:\Windows\system32\Macromed\Flash and look for a FlashXX.ocx file (the XX denotes a number and letter combination e.g. 9d). Note the name of this file (if there are multiple .ocx files then note the one with the highest number-letter combination). Now open a command prompt by opening the Start menu, clicking Run and typing ‘cmd’ in to the box, then press OK (note for Vista users: if you cannot see the run button in the Start menu just type ‘cmd’ into the search box at the bottom, then right click on the cmd icon and choose ‘Run as administrator’). You must then navigate to the same folder as above by typing ‘cd C:\Windows\system32\Macromed\Flash’. Now to register the Flash file type ‘regsvr32 FlashXX.ocx’ where FlashXX.ocx is the file noted previously. You should see a message stating “DllRegisterServer in FlashXX.ocx succeeded”, press OK to close and then exit the command prompt window.
You should now be able to view the interactive activities.
(Note: occasionally you may see a similar error message when clicking on interactive activities in certain slides. This can usually be resolved by installing all the latest updates for your version of Microsoft Office.)
The error “Error 1904” is displayed when installing a Boardworks product
This error occurs when trying to install an older version of the Macromedia/Adobe Flash Player over a newer version. As a newer version is already installed, this message can be ignored. To avoid seeing the error in future, make sure to uncheck the box for “Install Macromedia Flash Player ActiveX control?” during installation.
When clicking on certain interactive slides on a Boardworks presentation you may get the message “Can’t exit design mode because control ‘ShockwaveFlash1’ cannot be created".
This issue can usually be resolved by installing all the available updates for your version of Microsoft Office. If this does not solve the problem however, a fix can be implemented on a file-by-file basis as follows. Open an affected PowerPoint file and go to Tools, then Macro, and click on Visual Basic Editor (Office 2000, XP & 2003) or navigate to an interactive slide in editing view, right click on the animation and select View Code (Office 2007). The Visual Basic editor will open. Click the Save button in the toolbar and close the Visual Basic editor. Now click Save in the PowerPoint toolbar and close the presentation.
On attempting to open a Boardworks product you receive a message saying there was an unrecoverable error and that library MSVCR80.dll (or similar) could not be found.
This is caused when an incompatible version of Boardworks software is installed on a system that has a Microsoft Office 2007 family product already installed. Please contact Boardworks and enquire about compatible versions for your product.
You get a message saying that you do not have a program installed that can open PowerPoint files, even though you have PowerPoint installed.
This can occur when there is a problem with the installation of Microsoft Office where the program does not correctly associate itself with .ppt files. Re-installing Office should fix the issue.
When exiting a Boardworks presentation or viewing a presentation embedded in a web browser, you are prompted to save the presentation, even though you have not made any changes to it.
Installing Flash Player 10 fixes this issue. The latest version of Flash Player can be downloaded from http://www.adobe.com/products/flashplayer/.
You would like to turn off the Macro and ActiveX warnings in Microsoft Office 2007.
Office 2007 can be configured to always enable Macros and ActiveX controls. To do so, open Office and click the Office button in the top left corner, then click PowerPoint Options. Go to Trust Center in the left hand menu and click Trust Center Settings. To stop the warnings, check the boxes for 'Enable all macros' in the Macro Settings menu and 'Enable all controls without restrictions and without prompting' in ActiveX Settings. PowerPoint needs to be restarted for the settings to take effect.
(Note: Changing these settings will result in a lowered security level on your system, so please consult with your IT department first.)